Sales FAQs

What are licensing terms ?

FAQ

 Our licenses are perpetual (non-expiring), authorizing the customer to use a specific version of the software indefinitely. The license is paid for once and does not need to be renewed.

How does maintenance work ?

FAQUpon a successful purchase, you will have an itefix.net account with access to our support ticket system for the duration you selected during the purshasing. In addition, your web account will have an active download link for the same duration  (Files tab). This link will be updated when a new version is released. That way, you can keep your installations up to date.

What options are available for resellers ?

FAQAs a reseller you can buy the product via our webshop, by selecting the Reseller option. You will then be asked to provide an e-mail of your customer to send license keys, login and download information.

Are renewals/subcriptions available ?

FAQ

Our licences are perpetual and it is possible to purchase maintenance (support & upgrades) up to 3 years, meaning that we don't offer renewals or subscriptions. You need to purchase the product with a desired maintenance duration upfront.

How to purchase maintenance longer than 3 years upfront ?

FAQ

Buy the same product multiple times with the same quantity and a desired sum of maintenance options combined. For example, 5 years maintenance for Copssh can be purchased by purchasing maintenance for 3 years and 2 year together.

 

What do I get upon a successful purchase ?

FAQUpon a successful purchase, you will be sent up to three e-mails:

 
  • Your order details
  • A one-time download link for instant download
  • Information about the "Support and Upgrade Protection" role
  • One another optional e-mail about your newly created itefix.net account (title An administrator created account for you), giving you access to the following features:
    • Download link via Files tab. By using that link, you will get access to updated versions of the product for the upgrade protection period selected during purchasing (1, 2 or 3 years).
    • Register support cases at a private support ticket system
    • Support downloads like patches, feature packs and trial editions.