Upon a successful purchase, you will get access to an itefix.net account with access to register support tickets for the duration you selected during the purshasing. You will also get access to support downloads area with patches, feature packs or trial editions.
Please keep in mind that response times may vary depending on type of the support request: We respond promptly if the case is about an obvious bug/problem in our product. However, you may experience longer response times if you request help about the usage of the product. We hope understanding for that prioritization.